Amazon has agreed to pay $309 million (alongside "other benefits") to affected customers who were incorrectly denied refunds as part of a class action settlement totalling over $1 billion. That's on ...

Amazon is offering customers an extended return opportunity for the 2025 holiday season to make their shopping experience "as seamless and worry-free as possible." "Most items" purchased between Nov.

You might be one of the millions standing in line at customer service after Christmas to return a gift. Some stores will let you return anything, even without a receipt. Others have time limits and ...

For the many thousands of Amazon shoppers who return items that don't meet their expectations, arrive damaged, or no longer fit their needs, there's some good news. If you live in one of the many ...

Emily Long is a freelance writer based in Salt Lake City. After graduating from Duke University, she spent several years reporting on the federal workforce for Government Executive, a publication of ...