If you've got a problem with an Amazon.com (AMZN) order and need to reach customer support, you're just the kind of person criminals are eager to speak to. A recent scam targets customers who want to ...

While speaking with a good friend Steve recently, he shared how frustrating it is to reach a human being for help with your needs at giant retailer Amazon. Sometimes it's just a question about an ...

Might AI help improve customer service for the millions of people who shop on Amazon.com? Amazon intends to find out. In a blog post, the Seattle tech giant revealed that it's testing two AI-based ...

Amazon's help page has enough information to answer your questions about the service. However, you may need to contact an Amazon representative to resolve problems with your new Amazon Echo Dot ...

Add Yahoo as a preferred source to see more of our stories on Google. When you buy through our links, Business Insider may earn an affiliate commission. Learn more As one of the world's largest ...

The "Mayday" button on Amazon's Kindle Fire brings up a live feed of a support person right there on the tablet. Pizza, marriage proposals -- it's inspired some unique customer requests. Donna Tam ...

Dear John: Everyone talks about how great Amazon customer service is, but be forewarned: if you buy an item on the Amazon Marketplace from a third party and need support — a refund, missing parts, etc ...