Nortel this week announced an interactive voice response (IVR) server that could help midsize firms deploy customer service features found in the largest call centers. The Media Processing Server (MPS ...
Automatic call distributor: ACD telephone systems register incoming calls and handle them according to a database of instructions. Companies can use ACDs to validate callers and route them to the ...
6 Ways to Automate Key Elements of a Call Center Workflow Your email has been sent Small improvements to your call center workflow can lead to big wins. Learn how to ...
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