Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...

IT help desk software enables your support team to track and resolve whatever issues your company's employees encounter.

Get the latest federal technology news delivered to your inbox. The Defense Information Systems Agency wants ideas from industry on how it can modernize the platform it uses to field information ...

Enterprise cloud powerhouse Salesforce has launched Desk.com, a savvy customer support application that connects agents with e-mail, phone calls, and social channels, the company announced Tuesday.

Our office (about 250 people, maybe 1000 systems overall) is managed by 2 IT guys (me and a co-worker) plus 1 server guy. As long as this place has been around, we've had no help desk ticketing system ...

Alleron Expert Group (AEG), a Boston-based cloud consulting and managed services firm, today announced a significant expansion of its service portfolio alongside a landmark milestone: six consecutive ...

Wausau provides check processing and bill payment software to more than 800 financial institutions worldwide. To allow the firm’s 83 support staffers to work from home when needed, Nohelty switched to ...

Connecting the cloud to the factory floor, specifically to industrial control systems (ICS), has been one of those taboo topics for many plant managers. The problem is twofold. First, it’s a ...