MyFax is a leading internet-based fax service provider. In a highly competitive field, it has over 200,000 subscribers and competes with online fax services such as eFax, RapidFax, and RingCentral.

Although phrases such as digital transformation and customer experience are over-hyped, many organizations are making significant investments in these areas. Such transformation efforts help companies ...

Discover how Five Star Bank, a premier provider of consumer and commercial deposits, loans, treasury services and BaaS, uses TCS Customer Intelligence & Insights™ to deliver AI/ML powered real-time ...

As a customer service consultant, I do spend a lot of time designing and deploying customer service best practices–or behavioral and brand standards, as I prefer to think of them–for companies seeking ...

In an era of social media sound bites and content "snacks," does the customer case study still matter? Absolutely - but there are use case pitfalls to avoid. Eleven of them, by my count. Is there a ...

Ocado has revealed details of how the deployment of machine learning technology is boosting the responsiveness of its customer services team by helping them avoid email overload. With no bricks and ...

Access of our Customer Service Marketing Resources here. Select any of the popular topics below to narrow your search. Get unlimited access to all of our exclusive marketing resources. Go PRO Today ...

In the world of banking, there are a lot of complex digital solutions. Among them are some truly exceptional ones, such as Contextual Banking Experience (CBX), a corporate banking product by iGTB ...

Specsavers has been working with Fujitsu to use a combination of retail technology systems to create a single view of each of its customers across its global business. In 2015, the UK optical retailer ...

Cost and affordability are playing an increasingly important role in the aftermarket service experience, according to the JD ...