Home Depot is letting go of a traditional store feature and introducing a new customer support system. The retailer is replacing their old-school phone menus with an AI-powered voice agent to provide ...

Today’s customers aren’t easy to please. In fact, many contractors struggle to get referrals, repeat customers, or even a good review after a job well done. When the best service is often met with ...

Socorro Independent School District is launching a new customer service platform districtwide; one of the projects Texas ...

DALLAS--(BUSINESS WIRE)--Ryan, a leading global tax services and software provider, has been awarded the 2021 International Service Excellence Award for Customer Service Project of the Year - Customer ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...

Laithwaites Wine People has looked to the Cloud to improve its call centre operations, rolling out a public Cloud offering across its new 35 seat customer service centre in Sydney. The company, which ...

Good customer service can drive billions in new revenue across industries. That’s according to a recently released report from Forrester titled Money on the Table: Proof that Customer Service Drives ...

This blog, and the crowdsourcing project Your Call Is Important to Us, will go on hiatus for about a week, as I’m being sent to Brazil to cover the Governor General’s state visit. I’ll return on the ...

S&E Remodeling emphasizes trust, accountability, customer service, communication, craftsmanship, and long-term ...