If you’re a Verizon customer, there’s a good chance you were very unhappy yesterday. The U.S. wireless carrier suffered an outage that reportedly affected more than a million users. No company wants ...

Measuring the bottom-line effects of customer service has traditionally been difficult, but a new study quantifies its impact: 73% of consumers say that good customer service encourages them to spend ...

Alex Dizengof is the co-founder and CTO of Carbyne, a platform that provides rich-media call handling to emergency responders. The audio was distressing to hear: The man calling 911 outside of Marfa, ...

Prefer Newsweek on Google to see more of our trusted coverage when you search. A woman's response to an entitled customer is being applauded online. A rude shopper was caught trying to scam the retail ...

Emplifi’s social care analysis found new patterns emerging for airline brands, with social AI agent implementations surging while activity on X sharply declines leaving room for improvement NEW YORK-- ...

Rattle Tech enhances Averiware Cloud ERP with automation and mobile field service tools to help SMBs streamline ...

Forbes contributors publish independent expert analyses and insights. Kathleen Walch covers AI, ML, and big data best practices. Sep 29, 2024, 11:42am EDT Many companies are turning to AI to help with ...

Verizon’s outage yesterday was bad, but it proved the company knows one thing: When things go wrong, humans want to speak to humans. If you’re a Verizon customer, there’s a good chance you were very ...