PHILADELPHIA--(BUSINESS WIRE)--Comcast and Connect Direct, a subsidiary of Communication Service for the Deaf (CSD), today launched customer service support via American Sign Language (ASL) for ...

The money language pit The “How are you?” ping pong game The Tricky use of humor in customer service. As a customer service consultant and training designer, one thing I help my client companies to do ...

Responsible customer service departments establish methods and techniques for gracefully handing language barriers to provide superior customer service. Language barriers may be based on speaking ...

There is one area in particular where my recommendations have evolved over time, and that’s language. Today’s customers prefer what could be called an authentic style of customer service. In other ...

LEESBURG, Va. (ABC7) -- In an absolutely heartwarming showcase of caring for others, a Starbucks cashier in Leesburg learned sign language so she could provide the "same experience as everyone else" ...

Knowing what language to use—and what language to never use—when interacting with your customers is a key part of delivering world-class customer service. For me, as a customer service consultant, ...

A Starbucks barista in Florida is going viral on Facebook after using sign language to communicate with a deaf costumer at the store’s drive-thru. Katie Wyble, the employee at this store in St.

Ibby Piracha, 23, buys coffee from his neighborhood Starbucks in Leesburg, Va., two or three times a week. Each time, Piracha, who is deaf, steps to the counter and types his order into his phone for ...