Intercom’s customer service agent takes on new sales role

Intercom Inc. is expanding the role of its Fin artificial intelligence customer agent beyond customer support for the first ...

Home Depot says ‘bye’ to a traditional customer service feature in favor of AI

Home Depot is letting go of a traditional store feature and introducing a new customer support system. The retailer is ...
Nasdaq

ICZOOM Group Inc. Upgrades AI Customer Service System to Enhance Service Quality and Efficiency

SHENZHEN, China, April 14, 2023 /PRNewswire/ -- ICZOOM Group Inc. (Nasdaq: IZM) (the "Company" or "ICZOOM"), a B2B e-commerce trading platform primarily engaged in sales of electronic component ...
Nasdaq

Infobird Integrated ChatGPT to Upgrade Its Intelligent Customer Service System and Successfully Launched Product in China

BEIJING, April 24, 2023 /PRNewswire/ -- Infobird Co., Ltd (NASDAQ: IFBD) ("Infobird" or the "Company"), a leading provider of AI-powered customer engagement solutions in China, today announced that it ...
CMSWire

Real-Time CX Is a Lie If Your Systems Aren't Aligned

Fast responses mean nothing if the status, promise or system state doesn't match reality. Here's the CX metric that actually ...
News 24/7

Banks in transition: How everyday customer service is changing

Christina Theofilidi, General Manager of Retail Banking at the National Bank of Greece, outlined the key directions for the ...
ZDNet

BT pumps millions into customer service system

BT is to roll out an upgraded system for its online customer service after signing a multimillion dollar contract with CRM software company, RightNow. The five year deal will see RightNow provide BT ...
USA Today

Frontier Airlines scrapped its customer service call line. Here's how that's going.

Frontier Airlines did away with its customer service call line a few months ago in favor of a messaging-based system available on multiple platforms. The airline says customer response has been good ...