When a small business starts missing calls, the first fix can seem obvious. Hire help. But before you compare top-rated call ...

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. Your customer service team mans the frontline upon which you ...

Our company, Phone Halo has made its fair share of mistakes over the past few years in terms of customer support. The biggest and most important lesson we’ve learned, though, is that it’s critical to ...

There are several important moments in each company's life. There is obviously the day of establishment, a day when 100 professionals join the team and the day when the flow of tickets becomes so big ...

Growth is a crucial component of any business, and sustainable growth is impossible without customer service. More customers inevitably means higher support volume. And without the resources to ...

Omni Interactions secures 3rd consecutive Outsource Partner of the Year award from Business Intelligence Group for its innovative Fractional Workforce Model. Winning Outsource Partner of the Year for ...

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

CNW/ - TELUS Digital, the global technology division of TELUS Corporation (TSX: T) (NYSE: TU) specializing in digital ...