Half the battle with properly managing IT infrastructure and applications is adhering to best practices. The other half? Putting technology in place to automate, monitor and speed problem resolution.

Public-sector CIOs are taking notice of the rapid rate at which private industry is adopting IT Infrastructure Library (ITIL) best practices. The latest set of best practices, known as ITIL V3, with ...

REDWOOD CITY, CA--(Marketwired - Feb 16, 2017) - Agiloft, a trusted provider of business process automation software, announced today they will be a Silver Sponsor at "Pink17," the 21 st Annual ...

Add Yahoo as a preferred source to see more of our stories on Google. If there’s one department that gets labeled as complicated, it’s usually IT. Information technology departments deal with complex ...

Pressures to decrease cost, increase reliability, and comply with local regulations conspire to make it harder than ever for IT to deliver business services efficiently. We are fast approaching the ...

A couple of years back, I had the privilege of working on a project that delivered ‘service desk’ services to the U.S. military. I came in as the owner of service design and, to be honest, at the time ...

IT help desk software enables your support team to track and resolve whatever issues your company's employees encounter. We've tested the top solutions to help you choose the right one for your small ...

While new processes, approaches and technologies may change the way that support is provided, the requirements for technical resources won’t. According to Gartner, IT service desks cost as a percent ...

If there’s one department that gets labeled as complicated, it’s usually IT. Information technology departments deal with complex systems and detail-oriented tasks that other groups within large ...