A typical day in the life of a service desk agent used to be spent sifting through phone calls and emails, which inundate queues and slow down resolutions. This quickly depreciates the experience both ...

Dmytro Lazarchuk is a co-founder and CEO of Relokia with over eight years of experience in digital marketing and data migration services. According to Forbes Insights, 89% of executives at ...

The MarketWatch News Department was not involved in the creation of this content. Analysis of 50,000+ help desk tickets reveals that AI automation delivers 16x faster resolution times ARLINGTON, Va., ...

A six-step framework for building a production-ready AI agent that handles those repetitive tasks you don’t want your IT team spending their days on. Help desks need help. But many of the agents ...

65% of IT help desk teams dealing with excessive stress, burnout Your email has been sent A new report from Splashtop shows that IT support is under a great deal of pressure when it comes to working ...

AI automation resolves tickets 16x faster. Help desks with heavy AI automation (75-100% of work automated) resolve tickets in a median of 4.4 hours. Without automation — where human agents handle the ...