Leaders face more complex decisions than ever before. For example, many must deliver new and better services for their communities while meeting sustainability and equity goals. At the same time, many ...

Benito Piuzzi is the COO of Lakeview Loan Servicing and former McKinsey consultant where he specialized in large-scale transformations. Problem-solving is a core competency needed in any business to ...

When I’m training some of the top five-star hotels in the world in customer service recovery, I tell them that there are a few secrets to working with upset, unhappy, disappointed, or even flat-out ...

GE Healthcare’s Sarah Tilkens doesn’t have a background in manufacturing. What she does have is a curious, questioning nature. “I’m an experimenter,” says the senior manager of operational excellence ...

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Imagine Jo: Everyone in Jo's life recognizes her as an outstanding problem solver. She's the type of person who seems capable of almost anything. Jo excels at intuitive problem-solving. Over her life, ...

Ensuring the well-being of citizens requires more than policy commitments; it demands responsive leadership, coordinated action, and tangible results on the ground, says Prime Minister Justin ...