Salesforce.com on Tuesday unveiled a new SaaS (software as a service) help-desk application called Desk.com that can reach end users through social networks like Facebook and Twitter. Desk.com, which ...

Software-as-a-Service will achieve a $100 billion run rate this year, and the market still has a lot of upside as it displaces on-premises software, according to a recent analysis by Synergy Research.

Everyone’s talking about enterprise AI agents, but few are ready for what it really takes to make them work. Thousands of startups are building narrow-purpose agents, especially for customer-facing ...