Utilities operate in high-stakes environments where operational resilience, infrastructure reliability, and workforce efficiency are essential for maintaining uninterrupted service. Cutting-edge field ...

In order to facilitate coordination of digital marketing, advertising, client communication, and service delivery processes, ...

With campus roaring back to life amid back-to-back Commencements, Reunions, and special events, HBS IT and Operations have been partnering closely behind the scenes to ensure these activities go off ...

The field service industry has undergone a significant digital transformation in the past 15 to 20 years. Initially reliant on cumbersome paper-based processes for managing mobile technicians and ...

DevOps tools should make it easier to manage and track various IT, developer and business tasks such as procurement and customers’ requests. See how the features compare between DevOps tools ...

Many companies have successfully transformed their manufacturing, R&D, and other business functions, improving their performance while stripping out cost. Yet far fewer have optimized their service ...

Calvin Hennick is a freelance journalist who specializes in business and technology writing. He is a contributor to the CDW family of technology magazines. Virginia State University’s previous IT ...

Field service operations management refers to the processes and tools that an organization leverages to make continuous improvements and provide value, both to stakeholders (e.g. employees, customers, ...

There is no shortage of ways that service business management can fall short. But there are proven ways to overcome obstacles to success. The Fast Company Executive Board is a private, fee-based ...

SANTA BARBARA, Calif.--(BUSINESS WIRE)--Xurrent™, the leading SaaS-based service management software platform, proudly announces its comprehensive rebrand from 4me™. This strategic move is designed to ...

BRISBANE, Australia--(BUSINESS WIRE)--simPRO is supporting service-based businesses to achieve end-to-end asset maintenance with a connected and intelligent solution, simPRO IoT. simPRO IoT provides ...