“If I had an hour to solve a problem and my life depended on the solution, I would spend the first 55 minutes determining the proper question to ask . . . for once I know the proper question, I could ...

"Who did you vote for?" "How much did your house cost?" "When are you going to have kids?" There are some questions that we all just know not to ask in mixed company. Some inquiries, though, can be ...

each question type are presented in Table 1. Comparisons of the scores on the 40-item research instrument for the two groups revealed significantly (p's ranging from < .01 to < .001) higher scores for ...

Harvard Business School’s Leslie John and Alison Wood Brooks on how curiosity, listening, and phrasing can strengthen trust and improve decisions. Leslie K. John and Alison Wood Brooks, professors at ...

Have you ever sensed that someone has more to say but isn’t able to say it? Perhaps your direct report insists that everything is “great!” despite her impossibly heavy workload, or you notice the same ...