Oracle is working to help utilities streamline call center operations, lower operating costs, and elevate the customer experience for millions of people around the world. The new AI capabilities are ...

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Oracle ORCL recently introduced Oracle Utilities Agent Service, a cloud application specifically for utility customer service teams. Agent Service combines Fusion CX and utility applications to ...

Unified industry suite connects customer, grid, and asset operations to lower costs, improve reliability, and elevate customer experiences To see these solutions in action, join us at the Oracle ...

NASHVILLE, Tenn., June 27, 2022 /PRNewswire/ -- Oracle Utilities Edge -- Oracle today announced Oracle Utilities Agent Service, a new cloud application specifically for utility customer service teams.

Water, gas, and electric utilities today face a myriad of challenges, ranging from new breeds of competitors to the aging of their infrastructure—not to mention increasingly limited public financing.

Utility company Baltimore Gas & Electric (BGE) and Oracle are piloting a digital experience that’s seeking to help customers save on utility bills. Launched over the summer, the pilot is designed to ...

Oracle has announced the availability of Utilities Customer Care and Billing 2.2, which includes enhancements that help utilities boost employee productivity, improve ability to manage conservation ...

SoftwareWorld and Gitnux have unveiled 2026 rankings for leading utility management and bill processing platforms, naming tools like Oracle Utilities, SAP Utilities, EnergyCAP, and Finix. These ...

Oracle recognized for excellence in complex billing, commercial and industrial customer management, demand response, and innovative programs for limited-income consumers "Since our last report in 2016 ...

Gas South is leading the way in exploring with Oracle how to deploy AI capabilities best. "At Gas South, we are always looking for new ways to leverage data and automation to deliver better service, ...