Dubai Culture and Arts Authority (Dubai Culture) continues to strengthen its competitiveness and leadership in digital ...

Integrating generative AI into customer experience is no longer a forward-looking discussion but an active transformation ...

In 2003, a newly established subsidiary of Telecom Egypt called Xceed began its first contact center operations in Cairo, ...

Every insurer in the UK has a digital presence but very few have digital performance. This report asses how the UK’s top Insurance companies are performing digitally by evaluating 20 insurers across ...

Ensuring consistent, high-quality customer outcomes requires bold leadership decisions that prioritise long-term value over short-term convenience, says Brett Diamond, CEO, 1:11 Systems. Every company ...

The central finding across our survey data is that enterprise AI investment is not happening channel by channel. Read more ...

Christina Theofilidi, General Manager of Retail Banking at the National Bank of Greece, outlined the key directions for the ...

At The Drum Commerce Media Global Leaders’ Forum, speakers from SMG, Roundel, Ace Hardware and eMarketer said retail media ...

The Verint–Calabrio merger signals a shift in CX strategy across APAC as AI, openness, and ecosystem fit redefine enterprise platforms and customer experience delivery.

As enterprises move from AI pilots to production deployments, engineering teams face a harder challenge than model selection: turning prototypes into secure, scalable software that works inside ...

The Australian Prudential Regulation Authority (APRA) wrote a letter to its registered entities outlining their expectations ...

Superannuation trustees are among the APRA-regulated entities facing sharper scrutiny over artificial intelligence after the ...