Business Insider

How ServiceNow uses internal AI pilots to launch successful customer tools

ServiceNow's AI approach focuses on internal testing before external customer rollouts. The software company said it launched more than 240 AI uses between 2023 and December 2025. Kellie Romack, the ...
TechRadar

'So much of the work is going to be done by agents': ServiceNow CEO says graduate unemployment could reach 30% because of AI agents

Graduate unemployment is set to rise as AI agents replace entry-level workers Palantir and Amazon already expect human headcounts to decrease ServiceNow says AI agents can do customer service work ...
Business Wire

ServiceNow Launches AI Control Tower, a Centralized Command Center to Govern, Manage, Secure, and Realize Value From Any AI Agent, Model, and Workflow

LAS VEGAS--(BUSINESS WIRE)--Knowledge 2025 – Today, at ServiceNow’s annual customer and partner event, Knowledge 2025, ServiceNow (NYSE: NOW), the AI platform for business transformation, launched the ...
CNBC

AI agents could easily send college grad unemployment over 30%, ServiceNow CEO says

The proliferation of artificial intelligence tools could push unemployment among college grads into the mid-30s, according to ServiceNow CEO Bill McDermott. Businesses are slashing costs, cutting jobs ...