If you've gotten a text about unpaid tolls or tickets pretending to be from E-ZPass, FasTrak, or another agency, it's almost ...

This week’s security news includes a restricted AI security tool ending up with Discord users and a $5 Bluetooth tracker ...

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When shopping on Amazon, issues with orders are not uncommon. Based on more than a decade of experience, I've learned that Amazon's automated help, accessible online or through the Amazon App, ...

The FCC is setting its sights on wireless carriers again, now looking to upend customer service operations. In early March, FCC Chairman Brendan Carr announced that the agency would address how phone, ...

Anyone can make a mistake. When a company screws something up, consumers expect officials to make it right. But when they don’t, it can be disheartening. And even infuriating. Late last year, we ...

It touts the cleanest restrooms in America and a brisket sandwich that built a cult following, but Buc-ee's received the worst possible grade from the Better Business Bureau (BBB). The BBB recently ...

It may sound old-fashioned to talk about improving your customer service through the phone. With all the digital innovations in customer experience, a company can fall into the trap of treating ...

The Federal Communications Commission wants to bring customer service back to the U.S. The agency proposed new rules Thursday that could require phone, internet and cable companies to disclose a ...

A real phone call shows AI trying to act like a human but failing, making it clear that businesses should reconsider replacing people with artificial intelligence. PORTLAND, Ore., March 4, 2026 ...

Long wait time on Verizon chat and Verizon Customer Service today? Following a massive Verizon outage on Wednesday, Jan. 14, customers will get a small credit today if they log into My Verizon app, ...