Hackers stole millions of customer records from ADT, scraped user data from Vimeo, and a rogue AI wiped out a company ...

If you've gotten a text about unpaid tolls or tickets pretending to be from E-ZPass, FasTrak, or another agency, it's almost ...

The Social Security Administration’s claims that its customer service has shown significant improvement are accurate, a government oversight group reported Monday, but critics argue the report’s ...

This week’s security news includes a restricted AI security tool ending up with Discord users and a $5 Bluetooth tracker ...

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Social networks provide official ad-targeting filters to businesses to help them reach specific audiences based on their ...

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I put Malwarebytes’ antivirus software and other cybersecurity tools through extensive hands-on testing and found them to be ...

The FCC is setting its sights on wireless carriers again, now looking to upend customer service operations. In early March, FCC Chairman Brendan Carr announced that the agency would address how phone, ...

To learn more about the CNBC CFO Council, visit cnbccouncils.com/cfo Many consumers say early experiences with customer support chatbots feel more like deflection ...

Anyone can make a mistake. When a company screws something up, consumers expect officials to make it right. But when they don’t, it can be disheartening. And even infuriating. Late last year, we ...

Guest columnist Hal Becker is a nationally known speaker on sales and customer service. He is the author of numerous business books, including two national bestsellers: “Can I Have 5 Minutes Of Your ...