What is a Contact Center Agent (Call Center Agent)?
What is a Contact Center Agent (Call Center Agent)?
Mar 7, 2022
techtarget.com
12 Key Call Center Metrics & KPIs To Drive Better Performance
2:56
12 Key Call Center Metrics & KPIs To Drive Better Performance
Feb 12, 2024
nextiva.com
20 Successful Call Center Strategies to Implement Today
20 Successful Call Center Strategies to Implement Today
Sep 11, 2020
hitachi-solutions.com
Call center coaching: 5 types, focus areas, best practices
Call center coaching: 5 types, focus areas, best practices
Oct 22, 2021
timedoctor.com
Top 14 call center motivation tips to boost agent engagement
Top 14 call center motivation tips to boost agent engagement
Oct 14, 2022
timedoctor.com
8 Common Call Center Interview Questions (Plus Example Answers)
8 Common Call Center Interview Questions (Plus Example Answers)
5 months ago
indeed.com
Questioning Skills for Call Center Agents
5:45
Questioning Skills for Call Center Agents
1.1K viewsJan 9, 2018
Study.com
5:28
Professional Communicational Skills for Call Center Agents
1.1K viewsJan 17, 2018
Study.com
0:51
A Day in the Life of a Call Center Agent
8.5K views2 months ago
TikTokasemahle_ikem
0:56
Struggles of a Call Center Agent
243.5K views3 months ago
TikTokstacey__jordan
0:14
Understanding Active Listening in Customer Service
20K views3 months ago
TikTokmidnight.chapter
0:15
Life as a Call Center Agent: Challenges and Insights
1.3K views2 months ago
TikTokjamaicangirlmoe_backup
10:04
Customer Service Training - How To Answer Incoming Calls
27.3K viewsNov 24, 2020
YouTubeTom Jackobs | Sales & Speaker Coach
5:58
Customer Service Sample Call - Product Refund
3M viewsDec 4, 2018
YouTubeMagellan BPO
4:42
Do call center agents use scripts?
31.3K viewsJan 11, 2021
YouTubeKwestyon
11:45
CALL CENTER 101: Customer Satisfaction Survey (CSAT Surve…
50.1K viewsSep 14, 2018
YouTubeRea Ninja
13:59
How to Survive Your Call Center Training
1M viewsAug 31, 2020
YouTubeKwestyon
5:12
MOCK CALL PRACTICE: Bank Customer Service | Interactive Ses…
272.8K viewsAug 29, 2018
YouTubeRea Ninja
12:43
MOCK CALL PRACTICE: Healthcare Insurance Customer Service | Wit…
295.5K viewsAug 20, 2019
YouTubeRea Ninja
17:02
How to Handle Irate Customers in a Call Center (WITH SCRIPTS)
204.9K viewsApr 6, 2021
YouTubeKwestyon
38:01
Call Center Basics - Everything You Need to Know About Call Center …
5.7K viewsJun 23, 2018
YouTubeCall Center Training Tips
3:27
Customer Connections: Handling Angry Callers
39K viewsFeb 4, 2020
YouTubeExpress Employment International
10:58
CALL CENTER PRACTICE TEST WITH ANSWERS: Multiple Choice, …
106.2K viewsNov 8, 2019
YouTubeRea Ninja
2:25
Customer Connections: Transferring Calls Correctly
25.6K viewsFeb 4, 2020
YouTubeExpress Employment International
19:31
Mock Call Script with Call Flow Guide: Hotel Booking Part 2
730.7K viewsJul 24, 2020
YouTubeKwestyon
6:02
MOCK CALL PRACTICE: Difficult Customer Situation | Interactive S…
272.1K viewsAug 15, 2018
YouTubeRea Ninja
5:21
Effective Questioning | Online Call Center Agent Soft Skills Part 6
35.2K viewsNov 4, 2020
YouTubeBenchmarkPortal
8:59
Voice Lesson for Call Center Agents | the basics
116K viewsJul 8, 2021
YouTubeKwestyon
16:55
10 Things You Should NEVER Say in Customer Service
398.1K viewsAug 31, 2021
YouTubeKwestyon
39:31
Call Center Interview Questions and Answers for Beginners
2.1M viewsMar 8, 2021
YouTubeKwestyon
See more videos
Static thumbnail place holder